FAQ

First, log in to your customer account. Then, when you're on a product page, simply select it and click on "Add to Wishlist" below the "Add to Cart" button. Your item is automatically added to your wishlist. This allows you to view all the saved items when you log in later to your Customer Space. 

Replenishment is not known in advance and is occasional. We invite you to regularly check our website. Indeed, an out-of-stock item may become available again through restocking or returns.

For any questions about a product, please send an inquiry to customer service via the Contact form or at info@shaina-distribution.eu. A response will be provided within a maximum of 48 hours.

Click on the product you're interested in to access its description. Then choose the quantity and color and click "Add to Cart"; all that's left is to confirm your order by filling in the required information. A summary of your order will be sent to you by email.

It's very simple. In your cart, under the total of your order, enter the promotional code in the designated "Promo Code" area and click "OK."

Promo codes cannot be combined.

If your code is not working, it could be due to several reasons:

- The items in your cart do not correspond to the promo code offer.

- The promo code has expired.

- The total amount of your cart is less than the promo code threshold.

- The code has already been used.

Once your order is confirmed, it is no longer possible to cancel, modify an address, or add a product if the order has already been processed.

Upon registering your order, a confirmation email is automatically sent. You can also track its progress by logging into your customer account. You will also receive an email when your package is shipped.

We offer payment by credit card (Carte Bleue, VISA, Mastercard, Maestro), Paypal, and bank transfer. Payments by check are not accepted.

When paying by credit card, you are automatically directed to our partner Société Générale, which ensures data confidentiality and has all the anti-fraud security systems. The entire transaction is directed in encrypted mode to a SSL 3D Secure validation server.

Your order is charged at the time of order validation.

The cost varies depending on the selected delivery method. The amount of fees is automatically calculated when a product is added to the cart based on delivery to Metropolitan France. Costs are detailed in the Terms and Conditions.

We deliver within 7 working days from the validation of the payment. Indeed, your orders are prepared within 48 working hours. You must add the transit times. In case of public holidays, periods of high activity such as sales, bad weather, exceptional closures, or traffic bans, processing and delivery times may be extended.

Packages delivered by Colissimo are available for 14 days at the post office.

After this period, the package is returned to our warehouse. Upon receipt, we will contact you.

Upon receiving your package, please contact Customer Service to inform them. To do this, you can log in to your Customer Space to send a message. Customer Service will provide you with a quick response within 48 hours and will indicate the procedure to follow.

Please log in to your Customer Space to track the progress of your package. You can also send a request to customer service via the contact form or at info@shaina-distribution.eu.

Please send a request to customer service via the contact form or at info@shaina-distribution.eu. A response will be provided within a maximum of 48 hours.

I couldn't pick up my package, and it's no longer available

After the 14-day period for Chronopost, the package is returned to our warehouse. Upon receipt, we will contact you.

Exchange on Shaina-distribution.eu is not possible. We invite you to log in to your Customer Space to follow the return procedure for an item.

Upon receipt of your package, a credit or refund will be made to the payment method used during your order within 30 days if the returned products are not damaged.