Cancellation Conditions - Professional Customers

These conditions apply exclusively to professional customers of Shaina Distribution. Any request for cancellation or modification must be carried out in accordance with the terms below.

1. Cancellation before shipmentAn order can be canceled without charge until shipped or prepared. Any request must be addressed in writing to: contact@shaina-distribution.eu. After confirmation of the cancellation, the refund will be made under 5 to 7 working days.

2. Cancellation after shipmentOnce the order is shipped, the cancellation is no longer possible. The customer can, however, return a return in accordance with the general conditions of sale. The return fee remain the responsibility of the customer, unless error or defect attributable to Shaina Distribution.

3. Custom products or special ordersCustom products, manufactured on request or from specific commands can not be canceled or refund after confirmation, except in the event of proven defect.

4. Conditions of returnThe returned items must be:

• new and unworn;
• unwashed;
• in their original packaging;
• Complete and demandable.

After verification of the products, a refund or a credit will be issued within a maximum period of 10 working days.

5. Order ChangeChanges (addition or deletion of products) are possible only before shipment. Once the order is prepared or shipped, no changes can be made.

6. Majeure forceIn case of force majeure (strike, natural disaster, logistics blocking or independent event of our will), Shaina Distribution reserves the right to adapt the terms of cancellation depending on the circumstances.